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Inside Ctelo Voice
Ctelo Voice presents a single service layer to Microsoft Teams. Behind it, a set of connected capabilities takes care of everything from carrier interconnect to reporting.
Telecom Provider
Capabilities bundled inside Ctelo Voice
Global Telephony Connectivity
Redundant carrier interconnects across 70+ countries with SBC-mediated SIP delivery to Microsoft Teams.
Number Management
Order, assign, reserve and decommission E.164 numbers from a single console.
Voice Routing
Least-cost, region-aware routing with policy-based egress and failover.
Number Porting
Managed LNP across geographies with milestone tracking and rollback.
Provisioning Automation
Bulk enable Teams users, assign policies and numbers via automated workflows.
Monitoring
24×7 platform monitoring with proactive incident detection and status page.
Reporting
Consumption, quality and adoption dashboards ready for stakeholders.
Call Analytics
Per-call quality metrics, MOS, failure codes and trends.
Service Management
ITIL-aligned change, incident and problem management with an SLA.
Multi-country Number Services
Unified control of numbers, addresses and regulatory data across countries.
Microsoft Teams Integration
Direct Routing integration certified for Teams.
Underlying SBCs, session border routing, DNS, monitoring pipelines and carrier interconnects are abstracted — customers consume a service, not infrastructure.
Microsoft Teams Phone